This applies to both subscriptions and one-time purchases unless otherwise stated.
Legal
Refund Policy
This page explains refund windows, review principles, exceptions, and payment-channel handling.
Last updated: April 13, 2026Support: hello@holesnap.com
Include order number, payment provider, and refund reason.
All refund requests and billing disputes are handled by email.
1. Overview
HoleSnap aims to provide clear and predictable refund handling. This policy describes subscriptions, one-time purchases, and platform failure scenarios.
2. Payment channels and scope
Users in different regions may pay through different processors such as Creem, Paddle, or future compliant channels.
The refund principles on this page apply regardless of the payment channel.
3. Subscription refunds
Subscription requests are generally reviewed with the following rules:
- Refund request may be submitted within 7 calendar days after purchase
- After 7 days, current-cycle refunds are generally not granted, but you can still cancel renewal
- If paid benefits were heavily consumed, the request may be rejected or partially approved
4. One-time purchases and exceptions
One-time packages are generally non-refundable by default. If you encounter duplicate charges, payment issues, or platform-side failures, contact us promptly.
If a platform issue prevents paid benefits from being used, we prioritize compensation. If compensation is not feasible, we issue a refund.
5. How to request a refund
Email your request and include:
- Order number or payment receipt screenshot
- Payment time and payment platform
- Detailed reason for refund and relevant context
6. Review and payout timeline
We usually complete review and respond within 2 business days.
After approval, funds are returned to the original payment method. Arrival time depends on provider/bank processing and is typically 3-10 business days.