Refund Policy

For eligible transactions, HoleSnap provides a 30-day money-back guarantee: if you request a refund within 30 calendar days after the transaction is completed, we will help process a full-refund request through the payment provider used for that order. The provider may be Paddle, Stripe, or another compliant provider; Paddle is only one possible provider. Payment-side review, execution, and return to the original method follow that provider’s process.

Users in different regions may pay through different processors such as Paddle, Stripe, or future compliant channels.

For Paddle transactions, Paddle.com acts as the Merchant of Record and handles checkout, payment, applicable taxes, receipts, payment-side refunds, and buyer support. Paddle buyers can request support or a refund through Paddle.net; HoleSnap provides the product service, account entitlements, and product license.

This policy does not limit mandatory consumer rights. If this page conflicts with the Paddle Buyer Terms, Paddle Refund Policy, or applicable law, the non-waivable and more protective requirement for the buyer applies.

Subscription requests are generally reviewed with the following rules:

• Eligible subscription transactions may be submitted for a full refund within 30 calendar days of the relevant transaction; cancelling auto-renewal only prevents the next charge and is not itself a refund.
• Cancelling auto-renewal only prevents the next charge and is not itself a refund; paid access normally continues through the current paid period
• Some regions provide non-waivable statutory withdrawal or refund rights. Digital-content or service exceptions may apply after delivery begins when the buyer has legally consented to immediate performance
• Fraud, refund abuse, unlawful transactions, duplicate requests for the same transaction, or completed disputes/chargebacks are excluded; mandatory or non-waivable legal rights always prevail.

Eligible one-time purchases also qualify for the 30-day money-back guarantee; contact us promptly for duplicate charges, payment issues, or platform failures.

If a platform issue prevents paid benefits from being used, we prioritize compensation. If compensation is not feasible, we submit the refund through the payment provider used for the order. Approved refunds may immediately end access to the relevant product or paid benefits.

Email your request and include:

• Order number or payment receipt screenshot
• Payment time and payment platform
• Detailed reason for refund and relevant context

Submit requests through hello@holesnap.com; Paddle orders can also use Paddle.net. We usually respond within 2 business days, and the payment provider used for the order handles the final payment-side refund decision and processing.

After approval, funds are normally returned to the original payment method. Arrival time depends on the payment provider and bank, so we do not promise a fixed settlement date.